Compass Community Living Pay Grade: 17 Salary: $125000 - $150000Other Forms of Compensation: Bonus potential - 20% With people as our core and a deep commitment to exceptional hospitality, CCL Hospitality Group has a philosophy rooted in caring for the individuals who care for our guests. Our most significant competitive advantage is our team members. We constantly strive to strengthen our service culture. Every team member knows they matter and owns a stake in our success, delivering hospitality excellence.With four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub, we are shaping the industry’s future leaders with a culture of service focused on elevated hospitality for community living across the country. Join us and discover how we drive mutual success that leaves lasting impressions.Improve the company's financial performance by driving best-in-class accounts receivable and collections processes. Summary
The Collections Manager is responsible for the collections process, setting and monitoring collections goals, and reducing bad debt expense and days sales outstanding.
The Collections Manager reports to the Chief Financial Officer, ensuring compliance with company policies and procedures and applicable laws and regulations in collections activities.
The ideal candidate has experience in collections, has excellent communication and negotiation skills, and has strong analytical and problem-solving abilities.
Responsibilities
Develop and execute collections plans and strategies to meet targets for bad debt expense reduction and days sales outstanding improvement.
Monitor and report on collections metrics and trends, identify and resolve issues, and implement corrective actions.
Maintain positive and professional relationships with customers, internal stakeholders, and external agencies.
Escalate complex or high-risk accounts to senior management and legal counsel as needed.
Produce a weekly report of the top ten past due account balances and the actions taken to collect them.
Act as the primary point of contact for internal and external legal on collection matters, ensuring timely and effective communication and coordination.
Gather and summarize detailed invoice-level information on outstanding balances for submission to collection agencies and legal counsel
Contact customers with past due balances, using various methods to secure payment and resolve disputes.
Qualifications
Bachelor's degree in finance, accounting, business administration, or related field.
Minimum of two years of experience in collections.
Proficient in Microsoft Office, especially Excel, and collections software.
Excellent communication and negotiation skills, both verbal and written.
Strong analytical and problem-solving skills, with attention to detail and accuracy.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Customer service-oriented, with a positive and professional attitude.
Apply to CCL today!CCL is a member of Compass Group USAClick here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis.Associates at CCL are offered many fantastic benefits.
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Flexible Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
CCL maintains a drug-free workplace.
Req ID: 1321130Compass Community LivingNicholas Henderson[[reqclassification]]