Manager, Curriculum Development- On Site Charlotte

JOB SUMMARYResponsible for managing the design and development of Charter's technical, customer service, sales, marketing, Charter Business, and leadership training programs. Manage vendors and internal staff responsible for program design and development. Work with Corporate Learning Solutions verticals along with various customer stakeholder and subject matter expert teams, leverage existing materials, direct vendors, and develop programs to establish consistent Charter curriculum.This role is On-site, Charlotte 4 days. 1 Day Hybrid.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Lead design and development of learning solutions for corporate functions including HR, Physical Security, Legal, Information Security, etc.; serve as creative and planning resource to internal customers and training directors.Manage design and integration of learning solutions for corporate functions including HR, Physical Security, Legal, Information Security, etc. into a comprehensive curriculum for each training function; ensure each course is instructionally sound and provides the learner with a high-level learning experience.Assess clients learning situation, expectations, resources, constraints, learning needs, learning gaps, and task in relation to the organizational mission and goals.Manage development of training programs based on business and performance objectives identified by stakeholders, project managers, clients, and subject matter experts.Manage and direct design and development work of vendors.Prioritize workload of curriculum development staff.Mentor and coach curriculum development staff.Lead the development of innovative programs that increase customer satisfaction and generate revenue.Work with clients to secure approval of new and updated learning materials.Manage team escalations and partner with clients to drive resolution.Act as an instructional design subject matter expert.Partner with functional training managers, supervisors, and points of contact to establish train-the-trainer delivery and certification.Manage integration of content, such as product training, across training functions.Research and analyze training options, delivery methods and techniques.Create and implement evaluation plans to demonstrate business impact of all training initiatives.Partner with peers on all curriculum development responsibilities.Maintain current knowledge of latest industry standards, tools, and processes.Keep abreast of current learning and performance strategies, delivery methods, and techniques.Plan and manage all instructional design projects.Collaborate with subject matter experts and conduct training needs assessments.Provide effective implementation of instructional products and programs.Manage implementation of ROI forecasting and impact studies of training initiatives.Manage external resources to maximize cost effectiveness and quality.Manage Curriculum training budget and staff.Perform other duties as requested by supervisor.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishAbility to communicate orally and in writing in a clear and straightforward mannerAbility to communicate with all levels of management and company personnelAbility to deal with the internal customers in a professional mannerAbility to make decisions and solve problems while working under pressureAbility to manage multiple projects to meet target dates for implementationAbility to operate personal computer, spreadsheet application, database, windowsAbility to prioritize and organize effectivelyAbility to show judgment and initiative and to accomplish job dutiesAbility to work independentlyAbility to lead and manage othersRequired EducationBachelor's degree in Instructional Design, Human Resource Development, Business Administration or related field requiredSpecialized training in instructional design methodologies requiredRequired Related Work Experience and Number of YearsInstructional design experience - 5Project management experience - 2PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeKnowledge of cable television products and services a plusSkills in instructional design methodologiesKnowledge of a variety of training delivery systemsSkills in measurement and evaluation of training initiativesSkills in teambuilding, relationship building, facilitation and presentationOrganizational development/change initiatives experience preferredPreferred Related Work Experience and Number of YearsManagement or leadership experience - 2 WORKING CONDITIONSOffice environmentThis role is On-site, Charlotte 4 days. 1 Day Hybrid.#LI-NT1HTR515 2025-45787 2025Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)