Job Description SummaryBe the key liaison between the Outside salesforce, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised. Responsible for customer service inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories.Job DescriptionRoles and Responsibilities:
Works closely with Key Account Managers, Sales Representatives, Distributors, and Channel Partners, to support our Grid Solutions portfolio for Power Utilities, Industrial customers, and the Energy sector in general
Responsible for customer service inquiries, direct communication, and follow-up on all problem resolutions concerning bid offers, orders, reports, invoices, agreements, and contract requirements for targeted clients, assigned accounts package and territories
Be the key liaison between the Outside salesforce, Customers, and internal Technical Product Support teams to ensure a smooth sales process and to assist with effective resolution to any customer inquiries or issues raised
Customer facing communication to support the business winning strategies
Creation, submission, follow-up, and close-out of quotations
Order entry, pricing, lead time and contractual requirements verification in order to avoid any discrepancies
Facilitate and document modifications to orders, including changes to bill of material, drawings, pricing, and availability accordingly
Provides training and facilities learning for peers, with focus on new hires
Workload management for backup staff
Required Qualifications:
Bachelor's Degree in related field with a minimum of 3 years of technical sales support or customer support (OR non-degreed with a minimum of 5 years of direct experience in sales or customer support of a technical industrial or commercial manufactured product)
Minimum of 3 years direct experience working closely with customers, providing customer service support, and responding to a wide variety of customer inquiries
Desired Characteristics:
Experience in the Electrical Power Products and Utilities industries
Proficiency in second language in Spanish, Portuguese, French - other than English
Excellent written and verbal communication skills
Strong analytical, problem solving, and decision-making skills
Ability to interpret and decipher specs and to comprehend specific customer requirements
Excellent time management, organization, and prioritization skills
Ability to handle and manage many concurrent customer orders and quotations
Ability to effectively work within a diverse environment
Additional InformationGE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088EEOCKnowYourRights1020.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).Relocation Assistance Provided: No