Customer Service Representative

Description We are offering a contract employment opportunity for a Customer Service Representative in Charlotte, North Carolina. This role is pivotal to our operations as it involves interacting with homeowners, coordinating appointments with technicians, and managing various forms of correspondence. The job function revolves around property management and customer account management within the telecom provider industry.Responsibilities include: Engaging with homeowners via phone calls and emails after their move-in Scheduling and coordinating on-site appointments with technicians Managing calendars to ensure efficient appointment allocation Adhering to a high standard of organization and detail orientation in all tasks Using Salesforce.com and Microsoft Office Suites for various job functions Handling email correspondence professionally and promptly Utilizing Yardi for property management tasks Booking, confirming, and coordinating appointments effectively Managing customer accounts diligently and responsibly.Requirements Proficiency in managing customer accounts is essential Must have experience with Yardi software Knowledge and experience in property management is required Ability to handle email correspondence efficiently and professionally Familiarity with Salesforce.com is a must Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint Should be skilled in calendar management Experience in booking and confirming appointments Ability to coordinate appointments effectively Excellent communication skills, both written and verbal Must have strong organization and multitasking abilities A customer-oriented approach is crucial Ability to work in a fast-paced environment Problem-solving skills and ability to handle customer complaints professionally High school diploma or equivalent; a degree in a related field will be considered an advantage. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .