CRM Program Specialist

Are you someone who thrives at the intersection of strategy, data, and customer experience? As a CRM Program Specialist, you’ll play a key role in driving the success of our My Rituals loyalty program — from in-store activations to digital campaigns that reach millions. Working side by side with CRM Program Managers, you’ll ensure flawless execution across channels, turn insights into action, and take ownership of projects that push our CRM approach forward. You’ll work with cross-functional teams — from Retail Operations to E-commerce — keeping everything aligned, efficient, and on-brand. Your role at a glance Coordinate the local rollout of CRM campaigns across retail and digital platforms. Turn customer and store feedback into smart improvements. Lead smaller CRM projects with clear timelines and measurable outcomes. Ensure teams are trained, prepared, and supported for new feature launches. Monitor key performance indicators and suggest optimizations for engagement and growth. You are A strong communicator who can align diverse teams and keep everyone moving forward. Analytical by nature, with a sharp eye for detail and patterns in data. Solution-oriented — you spot problems early and bring smart, actionable ideas. Comfortable with tech tools, CRM platforms, and the fast pace of omnichannel marketing. A team player with initiative — ready to lead where needed and support where it counts.