Location: Erie 1 BOCES Technology Services E1B Education Campus West Seneca, NY Hours: 8:00AM – 4:00PM Annual Salary: $70,259 + 1,500 w/ Masters $71,759 Generous Benefits Package including but not limited to the following: Employment - Erie 1 BOCES (https://www.e1b.org/en/about-us/employment.aspx#Great-Benefits)
15 Paid annual Holidays
Generous Paid Personal/Sick time
Generous Paid vacation days
Premium Health and Dental plans (E1B pays 85%)
Life insurance at NO cost to you
FSA plan
Commitment to Diversity, Equity, and Inclusion
NYS Retirement System
403b AND 457 retirement plans
The ideal candidate will serve as a liaison between school district administrators and Erie 1 BOCES/Western New York Regional Information Center (WNYRIC). The Account Advisor provides technical product and service knowledge, is collaborative, can build and maintain relationships, and has project management experience. The ideal candidate will also have strong customer service skills; the ability to listen and respond to questions, will be able to troubleshoot problems, identify solutions and make connections to address concerns. Attention to detail, responsiveness, and the ability to meet the needs of our component districts is a priority. The candidate shall maintain high-level communication and project management skills relating to the technology services provided to the respective school districts. The candidate will coordinate with vendors to provide highly effective and cost-efficient technology. The ideal candidate will be able to work within the budget set by the district for effective use of funds; good communication and collaboration with internal teams are a priority. The Technology Services Account Advisor will serve multiple school districts in the five geographic regions served by the WNYRIC but will be focus in the Erie 2 region. The position will allow for occasional remote work.
Studies have shown that women and people of color are less likely to apply for a job when they do not meet 100% of the listed qualifications. We are committed to finding the best candidate for this position. We encourage you to apply, even if you don’t meet each and every qualification described.
As a service organization supporting over 100 partner school districts across Western New York (WNY), including K-12 students and adult learners, we are committed to providing an academic environment where all students and staff feel safe and can thrive. Our students are diverse and exceptional, and we value their unique experiences and perspectives. We strive for equity and social justice by providing access and support for all students. We are dedicated to our core values of service, innovation, and integrity and remain resolute in providing community-engaged educational experiences that support all students, families, and our partners in education across the WNY community. We are all connected and share in the capacity for education to be a tool for change.
Job Responsibilities:
Assists and guides school districts with their instructional and non-instructional technology needs.
Maintains active relationships with higher level school district administrators including, but not limited to, superintendents, business officials, technology coordinators, curriculum coordinators and building administrators to provide knowledge, guidance and support in identifying and fulfilling technology needs.
Maintains high level communication and project management skills relating to the technology services provided to the respective school districts.
Works with technology services vendors to provide highly effective and cost-efficient technology hardware and software solutions for school districts while maintaining knowledge of current and emerging technologies.
Performs technology hardware and software assessments for school districts to assist in the districts' evaluations of their technology needs.
Maintains oversight of technology services budgets to monitor appropriate and effective use of funds and addresses concerns with the WNYRIC business unit and appropriate WNYRIC service team.
Performs other duties as assigned by supervisor
Job QualificationsMinimum Civil Service Qualifications: Must hold permanent status as a Technology Services Account Advisor; OR; Must be reachable on the current Technology Services Account Advisor civil service list, OR; Must meet minimum qualifications for provisional appointment are as follows: A) Masters degree with two (2) or more years of technology service training, sales or customer support experience; OR; B) Bachelors degree with four (4) or more years of technology service training, sales or customer support experience; OR; C) Associates degree with 6 or more years of technology service training, sales or customer support experience; OR; D) An equivalent combination of training and experience as defined by the limits of (A), (B), and (C). Additional Qualifications:
Must take the upcoming Erie County Civil Service exam for the title of TECHNOLOGY SERVICES ACCOUNT ADVISOR once announced.
APPLICATIONS WILL BE ACCEPTED THROUGH APRIL 8, 2024
Position Start Date:04/29/2024Application Deadline:04/08/2024Civil Service Title: Technology Services Account AdvisorJob Number: 0324-0017