Location: Rochester, NY Category: Professional Staff Posted On: Thu Jun 20 2024 Job Description: Function of Position:Advising is an essential component of MCC's holistic student supports model that promotes equitable outcomes for students in college completion, transfer, and social and economic mobility. The Student Success Coach is a member of the Student Success and Strategic Initiatives team and is focused on the successful onboarding, retention, and goal attainment of students, with particular emphasis on those students within one of MCC's Schools. In addition, the Student Success Coach is committed to promoting advisement and student engagement functions that help students develop academic and career goals, maintain timely progress through milestone courses, and complete programs of study. As the primary point of contact for students, the Student Success Coach is expected to maintain open, collaborative, and effective working relationships with students, staff, and faculty. This position reports to the Associate Director of Advisement and Transfer Services; and requires working occasional evenings and Saturdays. Examples of Duties & Responsibilities:Primary Functions:
Participate in the implementation of a college-wide academic advisement program to meet enrollment, retention, and student success goals of the College
Develop a positive relationship with a caseload of students and work with them to identify and resolve barriers that may impede their academic success
Support students as they transition to MCC; particularly first-generation students, students of color, and those from low-income backgrounds
Effectively communicate information about programs of study, graduation requirements, progress toward degree completion, and resources available to students
Assist students with pathway, career, and transfer exploration and planning; maintain a thorough working knowledge of academic programs and pathways within assigned School including career and transfer options
Actively monitor and assess student's academic performance and progress to effectively provide targeted and proactive outreach, including implementing appropriate interventions and communicating regularly with caseload of students via multiple methods of communication
Collaborate with deans, department chairs, faculty, and staff, including other student success coaches, within the School to promote the academic and personal development of students
Develop materials, prepare and conduct presentations, and coordinate events to increase student persistence, retention, and success
Work with college systems and software to maintain and manage advising caseload activities and interventions, including responding to alerts and maintaining/reporting up-to-date documentation related to caseload of students
Provide support for onboarding, retention, and completion activities and interventions, including review of Satisfactory Academic Progress appeals and targeted follow-up, assessment of student compliance with Financial Aid Course Eligibility (FACE), fresh start application review, and connecting with students on caseload who have withdrawn or are considering withdrawing
Report on persistence, retention, and completion objectives of assigned caseload
Connect students with appropriate campus resources
Secondary Functions:
Interpret relevant college policies and procedures for students, faculty, and staff
Participate in events outside of regular college hours, such as College open houses and advisement events
Attend School/unit meetings as required
Provide coverage for other student success coaches or faculty advisors as needed
Collaboratively support Academic and Student Affairs initiatives
Partner with Deans on relevant student success initiatives and School events
Serve on committees and participate in meetings
Perform additional duties as assigned by the Associate Director or Director
MCC Expectations:
Adheres to the College Code of Conduct
Contributes to, supports, and maintains an equitable, inclusive, and collaborative College environment
Maintains technological competencies utilized by the College
Commits to the philosophy of a comprehensive community college
Commits to professional growth. which includes seeking ongoing training in diversity, equity and inclusion to better serve students
Job Requirements:
Required Qualifications:
Earned bachelor's degree from an accredited higher education institution
Minimum of three years professional experience in education, student services, advising, counseling, human services, social work or closely related field
Possess a strong understanding of college student development and ability to educate college students on navigating the higher education system
Strong written and oral communication skills
Preferred Qualifications:
Earned master's degree in education, higher education, counseling, social work or related field
Community college experience
Evidence of respect for and understanding of people with diverse backgrounds, abilities, and needs and commitment to supporting an inclusive environment on campus
Experience with student information systems, early intervention and retention tools, and MS Office
Strong interpersonal skills and ability to interact with students, parents, faculty, staff, and administration
Bilingual and able to read, write, and speak Spanish, or other languages, proficiently
The physical demands and working conditions listed below represent those that must be met by an incumbent to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions of the job. Physical Demands of Position: Sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires the use of fine motor skills and repetitive keyboarding motions or access to and knowledge of adaptive technologies for electronic communications; vocal communications, or adaptive resources, is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels, or the ability to communicate with others via spoken word; visual acuity or the ability to process information presented visually is required for preparing and analyzing written and/or computer data, determining the accuracy and thoroughness of work, and observing the awareness of one's general surroundings and activities; no adverse environmental conditions; infrequently traveling between buildings on campus, to other campuses, locally or out-of-town to attend meetings and conferences.Working Conditions: Typical office environment. Maintain regular presence at the College to provide accessible options for meeting with students. Additional Information:Salary: Salary is determined based on experience, internal equity and college budget. This position has a range of $52,000 to $55,000 and is based on these mentioned factors.MCC offers a Flexible Work Policy for benefit eligible employees. Types of flexible work arrangements include flextime/staggered shifts, remote work/telecommuting and compressed work schedule. The availability of flexible work arrangements varies by division, department, and position, based upon business and operational needs. Limitations to flexible work arrangements are outlined in the official policy.Monroe Community College prohibits discrimination based on race, color, religion, sex, sexual orientation, pregnancy, familial status, gender identity or expression, age, genetic information, national or ethnic origin, physical or mental disability, marital status, veteran status, domestic violence, victim status, criminal conviction, or any other characteristic or status protected by state or federal laws or College policy in admissions, employment, and treatment of students and employees, or in any aspect of the business of the College. Notice of Non-Discrimination (https://www.monroecc.edu/diversity/notice-of-non-discrimination/) Annual Campus Security & Fire Safety Report