Description Robert Half might have the Desktop Support Technician role for you, if you have a flair for clearly breaking down and explaining convoluted technical information in a way that is easily understood by non-technical users. This is a position you will thrive in, if you are a self-starter with strong problem-solving skills and a passion for working in an innovative environment. This Desktop Support Analyst position, which is a long-term contract, is located in the Rochester, New York, area.Major responsibilities
Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
Deliver computer desktop support in accordance with established policies and procedures
Organize hardware repairs with the appropriate vendors
Create records of daily data communication transactions, issues and remedial actions taken or installation activities
Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
Meet regularly and effectively with ticket submitters
Rectify computer problems, and suggest appropriate action/solutions
Requirements - Desktop support or related experience
Ability to quickly write reports, business correspondence, user instructions, and procedure manuals
Comprehensive knowledge of Intune
Software Packages experience Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .