Vacancy caducado!
Job Description
We are looking for a Client Support Specialist to satisfy customer needs through transparent communication. In this role, you will listen to customer grievances and peacefully resolve any concerns they may have. Additionally, notify customers about the service features that are exciting and relevant to their individual needs.
Salary range: $48000 - $58000 per year. Responsibilities:- Investigate customer's problems and find solutions
- Communicate with customers via phone, email, or letter
- Hire and train customer service agents
- Supervise day to day activities in customer service. Ensure members are achieving desired service levels, providing regular performance feedback
- Handle major incidents that cannot be resolved by agents
- Keep abreast of new company products and services
- Participates in weekly staff meetings
- Organizes daily work flow and appropriate staffing
- Create and implement effective customer service procedures, policies and standards
Qualifications
- A responsible attitude
- Ability to make decisions under pressure
- Outstanding communication skills, both written and verbal
- Ability to multitask and remain calm under pressure, especially during peak hours or intense situations
- Must demonstrate excellent leadership and interpersonal skills
Additional Information
This is a full-time position eligible for benefits, which include, but are not limited to: medical, dental, vision, four weeks of vacation, sick leave, most federal holidays.
Vacancy caducado!