Provide exceptional support to employees in NYC and remote workers via email, chat, and phone.
Troubleshoot and resolve incidents related to computer systems, hardware, and software.
Complete daily checklists and take part in special projects as needed.
Manage and resolve support requests efficiently using the incident ticketing system.
Gain hands-on experience in systems configuration, setup, and maintenance.
Manage user accounts, permissions, and access controls.
Update and patch systems to ensure they are secure and up to date.
Collaborate with other IT staff to plan and implement technology solutions.
Monitor system performance and ensure the reliability and availability of network resources.
Install, configure, and support servers, networks, and related hardware and software.
On a rotating schedule to be on-call for one week at a time for after-hours or weekend support. Exceptionally low call volume with majority of weeks averaging zero calls.
An associate's degree or higher in computer science or related field.
1-2 years of experience in a help desk or tech support role or related field.
A strong working knowledge of computer systems, hardware, and software.
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
Customer-service attitude.
An openness to learning new technologies.
Practical experience through internships, co-op programs, or entry-level IT positions is highly beneficial.
Working or basic knowledge of network and systems administration, including knowledge of servers, routers, switches, firewalls, and various operating systems.