Established NYC-based wholesale jewelry brand seeking a highly organized and detail-oriented individual for full-time position as a Production and Customer Support Coordinator to handle the following responsibilities:
1. Support the sales team in generating and fulfilling special/custom orders
2. Accepting and processing customer special orders over the phone/email from customers
3. Communicating customer’s custom designs to CAD designer for development via email
4. Tracking orders to guarantee on-time completion and delivery
5. Manage and updating the website with new product listings
Requirements and Skills:
Highly Proficient in Microsoft Excel, Outlook, and Word (Photoshop is a plus)
Excellent communication and interpersonal skills
Strong admin/organizational skills, with the ability to multitask and manage time effectively
Team player with a positive, can-do attitude
Experience in customer service