Job Title: Customer Service Associate
Company: MBA Supply Co
Job Type: Full-time
About Us:
MBA Supply Company, based in New York, is a premier provider of high-quality construction and industrial supplies. With a strong commitment to excellence, we cater to the diverse needs of contractors, builders, and industry professionals, ensuring they have access to top-notch materials and tools. At MBA Supply Company, we pride ourselves on supporting the growth and success of our clients by delivering reliability and value with every transaction.
Job Summary:
We are seeking a dedicated Customer Service Associate to join our growing back office. In this role, you will be responsible for processing orders, assisting customers to ensure a pleasant experience, and handling billing responsibilities. The ideal candidate will have excellent communication skills, attention to detail, and a strong customer service orientation.
Responsibilities:
Process customer orders accurately and efficiently.
Assist customers with inquiries and resolve issues via phone, email, and chat.
Handle billing and invoicing tasks.
Provide product and service information to customers.
Ensure high levels of customer satisfaction by providing timely and effective support.
Collaborate with other team members to improve customer service processes.
Qualifications:
Excellent verbal and written communication skills in Spanish (native) and English (fluent).
Proven customer service experience, preferably in a similar role.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and strong technology skills.
High school diploma or equivalent; additional training or certifications are valued.
Familiarity with construction or industrial supplies is a plus.
Additional Skills:
Strong attention to detail and organizational skills.
Ability to handle stressful situations and make decisions calmly and professionally.
Flexible and easily adaptable to different tasks during the workday.
Ability to work independently and as part of a team.
Salary and Benefits:
Competitive salary based on experience.
Supportive and collaborative work environment.
Application Process:
To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.
Equal Opportunity Statement:
MBA Supply Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.