Reports directly to the F&B Manager and fully responsible for the service of the restaurant outlet. To assist in all other outlets within the department whenever needed, i.e. room service and special events. To provide outstanding guest services and to motivate the Food & Beverage team to achieve budget and exceed guest expectations.
MAIN DUTIES TO INCLUDE BUT NOT LIMITED TO:
To act as a role model for the Food & Beverage team, particularly in guest contact skills and personal presentation
To maintain a constant and active presence on the floor and to both support and direct the service team
To assist the F&B Manager in recruiting and retaining high caliber employees for the department
To ensure effective departmental communication takes place through pre-service meetings, one-on-one coaching
To prepare weekly departmental payroll (ADP)
To execute a weekly departmental schedule
To prepare a monthly summary for the restaurant department to include sales figures, personnel and training updates, and new ideas
To consistently and thoroughly execute all daily reporting, opening and closing paperwork, and health department checklists
To ensure all allergies procedures are followed at all times
REQUIREMENTS:
Minimum of 2 years of F&B management experience in a luxury hotel or fine dining restaurant in NYC
Exceptional organization and administrative skills
Friendly demeanor
Excellent level of spoken and written English
Must have or be able to obtain a NYC food handler's license
TIPS certified a plus, but not a requirement
Proficient skills in Microsoft office and able to build spreadsheets, etc.
Must understand point of sale systems such as Micros
Must be open to working AM/ PM shifts, week days, weekends and holidays
EMPLOYEE BENEFITS:
Generous paid vacation, sick and personal days
Health, dental, vision and life insurance plans
Commuter benefits
Holiday staff parties and staff appreciation events
In house uniform dry cleaning services
Employee meals while on duty