We are seeking a highly motivated and experienced Manager to join our team. As a Manager, you will be responsible for overseeing daily operations, driving sales, and providing exceptional customer service. The ideal candidate will have strong leadership skills, a background in retail sales and management, and a passion for delivering results.
Duties and Responsibilities
Ensure all orders are fulfilled within the specified timeframe.
Prepare and pack orders, and assist to pick up and walk-in customers.
Familiarize yourself with all product information.
Plan and coordinate daily deliveries with drivers and maintain effective communication with team members.
Liaise with drivers and customers to ensure adherence to delivery schedules and meet customer satisfaction.
Provide customer service via phone, email, and WhatsApp messages.
Identify and address issues promptly and effectively.
Conduct quality checks on product packaging to ensure compliance with quality regulations.
Maintain a clean and safe work environment in accordance with health and safety regulations.
Ensure inventory supply is sufficient at all times.
Participate in job rotation as required for each role
Resolve customer complaints or issues in a timely manner
Requirements
No prior experience required; fresh entry candidates are welcome.
Basic familiarity with Microsoft Office or
Google Workspace.
Good team player with the ability to collaborate effectively with drivers, customers, and team members.
Good organizational and time management skills.
Strong problem-solving abilities and attention to detail.
Adherence to hygiene practices and strict SOPs during handling goods.
Ability to thrive in a fast-paced and dynamic work environment.
Willingness to work 5 or 6 days a week on an alternating weekly basis.
Experience:
- Proven experience in E-commerce, retail sales and management
- Strong leadership skills with the ability to inspire and motivate a team
- Excellent communication and interpersonal skills
- Proficient in retail math calculations
- Familiarity with wireless sales is a plus
- Knowledge of training development techniques
- Ability to effectively recruit and onboard new employees