We are seeking an experienced, motivated individual to join our restaurant as a Maitre'd. As a lead member of our front-of-house service team, you greet customers, make, and confirm reservations, and manage waitstaff to ensure the highest possible standards of service. You are responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. You are responsible for creating the schedule for the host/hostess. Our ideal candidate has considerable prior experience in high-end food service environments, an impeccable demeanor, customer service skills par excellence, and logistical and organizational acumen.
Duties and Responsibilities
Make, adjust, and cancel customer reservations
Greet customers and guide them to their tables.
Answer customer questions regarding food, drinks, and specials.
Resolve customer complaints or disputes.
Manage hosts & waitstaff to ensure efficient and excellent service throughout a given seating.
Requirements and Qualifications: At least 3 years in a high-end, fast-paced restaurant environment. Adaptive organizational skills and the ability to change plans to meet new circumstances. Excellent communication and customer service skills, including the ability to tactfully deliver unwelcome news to customers.
Please submit your resume.