Who we are looking for…
The ideal candidate is a hardworking and organized individual who thinks creatively. Must communicate effectively in all mediums and at a quick pace. He or she should enjoy solving problems in a high pressure environment. Organization and time management skills are vital. A background in hospitality management is required.
Requirements:
2 years of hospitality management experience in a full-service operation
Proficiency in Microsoft Office and Computer functions in general
Expertise knowledge of POS (Point of Sale) systems
Responsibilities
The General Manager is responsible for the day to day operations. Operations Management.
o Be accountable for all facets of the operation including the following:
Oversees daily operations of a high-volume F&B operation
Perform opening and closing duties
POS – front and back of the house operations
Manage atmosphere of the property including lighting, music, and temperature levels
Manage all inventory and equipment
o Book DJs and Promoters
Financial Management
o Oversee and assume responsibility for all financial aspects of the operation including the following:
Controls operational cost and identify ways to increase profit
Verify all daily sales transactions
Proper cash handling procedures
Oversees bank deposits based off a corporate approved schedule
Authorize comps and voids for service personnel
People Management
o Develop management team and all employees in areas including personal growth, operational knowledge, interpersonal skills, and teamwork
o Work with managers to create optimal work schedules for each department
o Source and recruit FOH & BOH team members
o Create agenda and conduct periodic management meetings
o Schedule, conduct and document employee reviews
o Recruit, Interview, hire, document, and train new front of the house employees
Guest Relations Management
o Establish a rapport with guests to promote good will
o Primary liaison for our clientele
o Address guest complaints and problems effectively and courteously on an as needed basis
Compliance
o Assure Compliance with and uphold applicable policies and requirements of employment laws and Gerber Group policy and procedures including the following:
Food Handler’s Certification
Complete opening sanitation checklist, assign sanitation projects to hourly staff, and adhere to sanitation guidelines as prescribed by standing state and city codes
Maintain quality standards including consistency and presentation
Ensure proper storage according to standing operating procedures
Adhere to standing “zoning” procedures
Maintain a clean and orderly work area to ensure safety
Alcohol Awareness Certification (where applicable)
Sexual Harassment/Discrimination Training
GERBER GROUP HR Policies and Procedures
Reporting
o Document appropriate information in Management Log Book/Software Programs and review daily
o Review pertinent Rating Reports and make appropriate adjustment
General
o Complete projects as assigned in a timely manner
o Attend appropriate management meetings and periodic informational meetings
o Cultivate personal growth and entrepreneurial skills based on reviews and feedback from supervisors.
o Maintain a well-manicured appearance and persona that reflects the established image of the company