Are you a driven leader who thrives on developing high-performing teams and streamlining operations? If enhancing customer experience through outstanding management excites you, we want to hear from you!
Position Overview:
We are seeking a strategic and dynamic district manager responsible for overseeing all retail locations, which will be subject to change as our business grows. Combined stores will employ 35 to 40 staff members and 9 to 11 store managers/supervisors/shift leads when optimally staffed. The core function of this role is to manage the store managers.
Success in this role will require a strong but empathetic leader with exemplary communication skills. The ability to bridge the gap between stores and senior leadership is key. Demonstrating high emotional intelligence will foster a positive, calm, and friendly workplace. This will improve retention, morale, and profitability. This is a hands-on position; the district manager is expected to work behind the counter when the store is short of staffed or for short amounts of time during peak sales. This allows for a higher level of thinking, forecasting, and maintaining a position of authority.
Success in this role:
Is reducing emergencies and having stores that are consistently staffed.
Implement the FOH training handbook and maintain a high standard of service.
Responsibilities:
Compliance -
1. Oversight of cleaning & maintenance schedules at all stores.
2. Maintaining DOH letter grade A through daily checklists and follow-up regarding food and sanitation.
3. Ensuring staff practice workplace and chemical safety and make corrections when needed.
4. Oversight of cash handling procedures at stores and holding teams accountable. Collaborating with DOO & Office to investigate and document discrepancies.
5. Ensuring staff logs are filled out accurately and daily. These may include manager reports, temp logs, waste counts, and inventory.
6. Oversight of successful opening and closing procedures at store level.
7. Through direct observation, ensure the policies and practices in the company handbook are adhered to in each location.
8. Collaborating with store managers to ensure time and attendance are accurate and breaks are being enforced.
People and Best Practices
1. Utilize tools/templates in the POS to ensure proper staffing for each shop in conjunction with store managers and DOO.
2. Foster positive relations and communication with the office manager to make sure business/employee needs are completed accurately and on time.
3. Partner with the DOO in regard to conflict resolution and staff issues, including hiring, firing, and progressive discipline.
4. In-store training in conjunction with the store manager to ensure SOP is being followed.
5. Create a “bench” or succession plan in each store for potential new leaders.
6. Oversight of merchandising at stores and utilizing senior management as a sounding board for suggestions.
7. Maintaining an “ownership mentality” to increase sales and profit and reduce cost and waste.
8. Creation and adherence of SOP in conjunction with DOO to ensure smooth, efficient running of each store.
9. Following DOO’s direction regarding all things Bourke Street Bakery. Creative thinking and suggestions are welcome, but representing our brand values and identity is paramount to continued growth.
10. Demonstrate a positive, uplifting attitude at all times with subordinates. During changes and difficult times, they look for our leadership to get through. Negativity is not an option.
11. Keep open and clear lines of communication between production, stores, office, and DOO.
Additional Information:
Employee discounts on food and beverages. Free coffee and a staff meal are included with each shift. Plus, you can take home a loaf of bread at the end of your shift—we make delicious organic sourdough bread!
Fun and collaborative work environment with a focus on teamwork and professional development.
FREE coffee training program through our specialty roaster, Counter Culture Coffee, to upskill you for life!
How to Apply:
Let us know why you’d be a great fit!
CV with relevant hospitality experience
One reference on request
Must be legally allowed to work in the US with the appropriate documentation.
ABOUT BOURKE STREET BAKERY:
Australia’s most beloved artisanal bakery-café, Bourke Street Bakery, is a celebration of everyday pleasures: delicious coffee and handmade baked goods, including sourdough bread, sausage rolls, meat pies, cookies, cakes, and more. Considered an iconic and must-visit destination for locals and visitors alike, mentioned in every Australian good food guide list, it now has four bakeries in Manhattan (NoMad, Chelsea, and Grand Central Terminal) and one in Jersey City. Family owned and run by the man who began it all, Paul Allam, at the helm in the kitchen.
CHECK US OUT:
Eater NY: https://ny.eater.com/2019/5/2/18525926/bourke-street-bakery-nyc-nomad-photos/
New York Times: https://www.nytimes.com/2020/10/16/dining/sausage-roll-recipes-australia.html
Website: https://www.bourkestreetbakery.com/
Instagram: https://www.instagram.com/bourkestreetbakerynyc/