Join the Chief Administrative Office Strategic Initiatives (CSI) at JPMorgan Chase & Co., an internal strategy group managing a diverse portfolio of projects across all business lines. This role is part of the Intelligent Solutions Product Strategy team, responsible for introducing and scaling innovative technologies and tools. We collaborate with business executives, tech groups, and external vendors to pilot new technologies, market tool benefits, and track key metrics.Job summaryAs an Intelligent Solutions Product Data & Analytics Lead within the Chief Administrative Office Strategic Initiatives (CSI), you will drive reporting and analytics efforts across multiple Intelligent Solutions products and emerging capabilities. You will own and create the longer-term vision for the quarterly reporting across all products and the Intelligent Solutions dashboard product which provides insights to monitor and further drive adoption of tools firmwide. Additionally, you will have the opportunity to work on a variety of projects including defining value metrics for new/less mature capabilities, analyzing adoption landscape for particular tools to define key focus areas. This will be accomplished in close collaboration with LOBs and Corporate Function centers of excellence (CoE) and technology partners. The lead will also consider applying analytical and automation tools to streamline reporting and dashboard maintenance processes.Job responsibilities
Develop data product - manage development of insights dashboard to serve the LOBs/Corporate Function CoEs and provide analytics to guide their intelligent solutions initiatives. Prioritize stakeholder requests and develop product roadmap.
Deliver monthly reporting - liaise with LOBs / Functions across the firm and centers of excellence to collect and report out monthly metrics for the Intelligent Solutions product offering to firmwide senior ops and tech leadership
Build relationships and drive progress - establish relationships across the various LOB intelligent solutions centers of excellence, technology teams, and finance partners to track progress, drive improvement of metrics and create a vision for overall analytics workstream
Develop executive presentations/communications to share progress, insights and findings of analytical projects, and to help define the roadmap for dashboard product
Conduct tool specific analysis - analyze tool adoption, telemetry, or benefits data to identify trends, compile forecasts, determine variances, and conduct supply and demand analysis
Deliver ad-hoc data analysis - complete ad hoc deep dives for senior leadership inquiries, analyze data and perform root cause analysis / diagnostic to develop recommended solutions
Organize firmwide forums to discuss common challenges and share best practices
Build an in-depth understanding of technologies (e.g., Robotics, Process Modeling/Discovery) and specific tools (e.g., UiPath, Signavio), and potential applications across Operations/Functions
Manage and develop junior team members - Manage team members across multiple geographies, including their book of work and delivery. Provide actionable feedback and career development.
Required qualifications, capabilities, and skills
Experience - 4+ years of experience in relevant industry (Financial Services, Management Consulting or Technology) and role (Innovation, Transformation, Change Management, or Process Improvement)
Interpersonal skills - Ability to partner with team members, partners and stakeholders to support in-flight initiatives and priorities
Execution skills - A bility to quickly distill broad-ranging information into a discrete set of opportunities and activities; exceptional organizational/ project management skills
Communication skills - Executive-level communication skills (written and verbal) with ability to directly engage senior leaders
Technical skills - Technical acumen with the interest and ability to learn new technologies. Proficiency in Microsoft Suite is required. Familiarity with Alteryx, Tableau and other data analytics tools and techniques is beneficial.
Interests - Strong passion for technology and transformation-based initiatives; clear entrepreneurial spirit with ability to bring creative solutions to new opportunities
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans