Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.Job Description:The objective of the Applied Behavioral Insights Partner is to provide behavior change expertise, oversight and support for large, global businesses, functions or geographies in line with the global culture strategy. This role will support the design of behavioral interventions and provide expertise on experiment design to test and measure impact of interventions. The role will also ensure all behavior change efforts are aligned to the prioritized focus areas defined by the Culture Council and feed learnings into development programs.Key Responsibilities:
Oversee the project team and all phases of a behavioral change project with a specific business, function or geography
Provide a deep level of expertise in behavior change, using behavioral science models
Partner with Human Resource Advisors and business leaders to understand and identify the project requirements and outcomes measures
Direct and oversee relevant literature reviews
Partner with analytics and metrics partners on study design
Lead the execution of quantitative and qualitative data collection activities, including surveys, interviews, observations and focus groups
Design interventions to address root cause issues and set-up and run randomized controlled trials to test interventions
Identify and mitigate project risks
Build strong relationships with and manage key stakeholders
Work with communication partners on communication plans including messaging, timing, audience, and channels
Manage many, and sometimes conflicting, perspectives and influencing to ensure alignment of goals and approach
Advocate for and reinforce Citi’s culture target state behaviors in both the approach to the work and through the interventions delivered
Active sharing of lessons learned, successful behaviors to scale globally and new external research and trends with the broader team
Qualifications:
Bachelor’s Degree or equivalent and preferred post graduate degree in behavioral science, behavioral economics, organizational psychology or related area
Strong professional experience in applied behavioral science or related field preferred
Strong consulting skills
Experience managing large, complex culture change projects
Strong analytical thinking
Ability to analyze and interpret data
Ability to quickly establish credibility, build trusting relationships and influence senior stakeholders
High tolerance for dealing with ambiguity and on-going change.
Able to work in a complex environment with changing prioritiesJob Family Group:Human ResourcesJob Family:Talent, Development, Learning & DiversityTime Type:Full timePrimary Location:New York New York United StatesPrimary Location Full Time Salary Range:$149,600.00 - $224,400.00In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.Anticipated Posting Close Date:May 20, 2024Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeoaapolicy.pdf) .View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp%20EnglishformattedESQA508c.pdf)Citi is an equal opportunity and affirmative action employer.Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.