JOB OVERVIEW – Assistant Front Office
Responsible for assisting in the overall operations of the Front Office Department. Front Office operations include the front desk, bell, concierge and night audit. Responsible for the management of front office associates and ensuring standard operating procedures are maintained. Provides high quality guest service while generating maximum revenue for the department.
JOB OVERVIEW – Housekeeping Manager
Prepare daily work assignments for Housekeeping staff
Plans the work for the housekeeping department and distributes assignments accordingly
Assist in managing the day-to-day activities of the housekeeping department
Oversee the cleanliness of guest rooms, public areas and associated facilities assigned to the housekeeping
department
Knowledge of and ability to adhere to all departmental policies, procedures, safety standards including OSHA and
blood borne pathogen and grooming standards
Ensures that accurate and timely information on room status is communicated to the housekeeping office and front
desk and that proper documentation is maintained
Keeps Executive Housekeeper and management informed of any problems
Inspects rooms daily for maintenance and cleanliness issues
Organize inventories with Accounts and General Store for linen, uniform and fixed assets
Develop and implement Housekeeping systems and procedures
Qualifications for assistant FO/Housekeeping Manager
Hotel Management qualification, preferred
Apply common sense understanding to carry out instructions furnished in written, oral, or diagrammatic form
Advance in Opera
3 years of demonstrated professional development in key leadership roles with top tier international hospitality
organizations, managing large full service luxury or resort operations
Diploma in Hospitality Management
Schedule routine inspections of all guest rooms/suites and public areas to ensure furnishings, guest rooms/suites,
equipment, housekeeping and food and beverage linens, public restrooms, lobby, are clean and in good repair to
meet guest satisfaction