Key Responsibilities:
Store Operations
Oversee all day-to-day operations including opening/closing procedures, inventory, and food safety compliance
Ensure all products are prepared and served according to company standards
Maintain cleanliness and organization of the store
Team Management
Recruit, train, schedule, and supervise store staff
Provide coaching, performance feedback, and disciplinary actions as needed
Foster a positive, team-oriented work environment
Customer Service
Ensure a high level of customer satisfaction through excellent service
Handle customer complaints and resolve issues promptly
Financial Management
Monitor sales, labor, food cost, and other key performance indicators
Prepare and manage budgets and P&L statements
Implement strategies to increase sales and profitability
Compliance & Safety
Ensure adherence to all health, safety, and sanitation standards
Comply with all local, state, and federal regulations