Restaurant Type: Japanese Fast Casual
Location: Port Washington, NY
Job Summary:
The Front of House Manager will oversee daily operations of the front-of-house team in our Japanese fast casual restaurant. This role ensures a seamless and efficient dining experience for both dine-in and takeout guests by managing staff, maintaining high service standards, and optimizing workflow. The ideal candidate will have strong leadership skills, a passion for customer service, and experience in a fast-paced restaurant setting.
Key Responsibilities:
- Staff Management: Supervise, train, and schedule front-of-house staff, including servers, cashiers, and takeout/delivery food packers. Assist in hiring to build a strong, customer-focused team.
- Customer Service: Ensure a high level of service and guest satisfaction by addressing customer inquiries and resolving issues promptly.
- Operations & Efficiency: Oversee daily front-of-house operations, manage reservations, and optimize seating arrangements to accommodate customer flow.
- Inventory & Supplies: Maintain inventory levels for front-of-house supplies, place orders as needed, and ensure cost-effective resource management.
- Financial Oversight: Assist with cash handling, oversee POS system operations, and monitor financial data to maintain profitability.
- Health & Safety Compliance: Ensure all front-of-house operations comply with health and safety regulations, keeping the environment clean and safe for guests and staff.
- Team Leadership & Development: Provide coaching, feedback, and performance evaluations to improve team efficiency and morale.
- Cross-Department Collaboration: Work closely with the back-of-house team to ensure smooth service and effective communication.
- Marketing & Community Engagement: Support local marketing initiatives to increase visibility and build strong community relationships.
Requirements:
- Experience: Minimum 2 years of restaurant management experience, preferably in a fast-paced environment.
- Skills: Strong leadership, communication, and problem-solving abilities. Ability to thrive in a dynamic environment and work flexible hours, including evenings and weekends.
- Industry Knowledge: Experience in fast casual, quick-serve, or similar restaurant environments is highly preferred. Familiarity with Japanese cuisine and culture is a plus.
Benefits:
- Competitive salary
- Employee discounts
- Opportunities for professional growth
- Supportive and collaborative work environment
Work Environment:
- Fast-paced and customer-focused atmosphere
- Hands-on leadership role in a growing restaurant
- Opportunity to contribute to a dynamic team and enhance guest experience
How to Apply:
If you’re passionate about delivering exceptional customer service and leading a high-performing team, we’d love to hear from you! Please submit your resume and a cover letter to apply.