Customer Service Liaison/CSR (Islandia)
Salary Starting at 50,000+
full-time/Part Time
Customer Service Representative
Service Liaison/CSR
Gibbons Pools is offering many job opportunities from Full Time to Part Time to Flex Time. Ask us how you can fit within our organization.
Job description:
We are looking for a customer-oriented service representative who will act as a liaison to our large client base. The liaison will provide product/service(s) information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The liaison will also be responsible to bill customers ensuring all work orders from the field technicians have been completed satisfactory. Liaisons should be able to put themselves in their customers’ shoes and advocate for them when necessary. Should be confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming phone calls, generate sales leads, Identify, and assess customers’ needs as well as bill customer’s orders. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools to meet personal/customer service team sales targets. Handle customer complaints, provide appropriate solutions and alternatives in a timely fashion and follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Requirements:
Proven customer support experience or experience as a Client Service Representative.
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Billing of customer orders and accounts receivable experience a Plus!
Complete on the job training.
Benefits:
Professional Salary commensurate with experience, minimum of 3 years’ experience required.
Benefits Package Include:
Health, Dental, Vision, Life Insurance
Matching 401K Plan.
Profit Sharing Plan.
Job Type: Full-time/ Part-Time
Salary: $50,000.00 +
Job Type: Full-time/Part-Time
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