Job Description:
We are seeking a passionate and customer-focused Customer Service Representative to join our dynamic team. The ideal candidate will be the first point of contact for our clients, providing professional and friendly support throughout their solar installation experience. You will play a critical role in ensuring client satisfaction and fostering long-term relationships.
Responsibilities:
-Serve as the first point of contact for customer inquiries via phone, email, and in-person meetings.
-Provide detailed information about our solar products and services, tailoring advice to meet customer needs.
-Schedule and coordinate appointments between clients and our installation team.
-Follow up on installations, ensuring customer satisfaction and addressing any concerns.
-Maintain and update customer records in the company database.
-Collaborate with the sales and technical teams to improve overall customer service and support.
-Handle customer complaints or issues promptly, aiming for a quick and satisfactory resolution.
Qualifications:
-High school diploma or equivalent; further education or certification in Customer Service is a plus.
-Proven customer support experience, ideally in the solar energy sector or a related field.
-Strong communication skills, both written and verbal.
-Ability to understand and explain technical products and services.
-Excellent organizational and multitasking skills.
-A team player with a high level of dedication.
-Comfortable working in a fast-paced environment.
-Familiarity with CRM systems and practices.