CCMS Scientific is a company that excels in the repair and maintenance of specialty healthcare and laboratory equipment. We are a young and energetic community of team members that continues to grow and expand our brand! We are looking for an enthusiastic and talented specialist to join our team. Our company deals primarily with specialty refrigerators/freezers, Biological Safety Cabinets and other safety devices, and Liquid Nitrogen Storage.
Administrative Assistant Job Responsibilities:
· Opens customer accounts by recording account information.
· Maintains customer records by updating account information.
· Generate estimates on products and services for customers.
· Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to ensure a resolution.
· Following up with customers on upcoming scheduled services
· Performing customer satisfaction surveys.
· Contributes to team effort by accomplishing related results as needed.
Hours and Benefits
· The position pays $21 - $23 / hour, depending on experience, and is negotiable. A salaried position is also negotiable
· Paid time off for 2 weeks, and 1 week of sick pay, along with paid holidays.
· Employer Matched Retirement plan is available, eligible after 1 year.
· Employee health insurance is covered 100% by employer. Eligible after 90 days.
Customer Service Representative Qualifications / Skills:
· Product & Market knowledge
· Documentation skills
· Emailing and other means of electronic communication
· Phone skills
· Listening
· Resolving conflict
· Analyzing information
· Multi-tasking
Education, Experience, and Licensing Requirements:
· A High School Diploma is required.
· Familiarity with Office software and Quickbooks a plus
· Previous experience, especially in this particular industry, preferred
Please email your resume to [email protected] We look forward to hearing from you.