Ready to improve the client experience through positive partnerships and the resolution of escalations? You can do that. Do you want to build loyalty and nurture long-term retention with high-revenue VIP clients? As a Client Services Manager at Spectrum Enterprise, you can do that. Spectrum Enterprise (https://enterprise.spectrum.com/about.html) provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. If you’re looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. BE PART OF THE CONNECTION You understand the questions, issues and concerns of high-revenue VIP clients. You drive retention and process flow through interactions with clients, Sales, Billing and Technical Support via email, phone and ticket system within an office environment. WHAT OUR CLIENT SERVICES MANAGERS ENJOY MOST
Advise clients on their business strategy to highlight Spectrum Enterprise best practices and products.
Work with the client finance team to ensure proper billing of ordered services.
Advocate for VIP clients, lead support teams and provide account profile audits to accelerate client issue resolutions.
Collaborate with Sales to increase sales of add-ons and renewals.
Track and report on client account trends for leadership to leverage.
Monitor and respond to client technical support and billing issues to resolve all client open actions.
Conduct post-mortem and root cause analysis to prevent future client issues.
WHAT YOU'LL BRING TO SPECTRUM ENTERPRISE
Required Qualifications
Experience: Four or more years of B2B and client services management experience; History of building and managing a Client Services team focused on a named account list.
Education: Bachelor’s degree in a related field or equivalent experience. Technical Skills: Understanding of internet technologies, LAN, WAN, MAN, VPN, CLEC, fiber and metro Ethernet; Proficient in Microsoft Office .
Skills: Organizational, prioritization and English communication skills.
Abilities: Expert in maintaining company and client confidentiality.
Travel : Availability to travel to and from assigned territories and company facilities. Valid driver’s license.
Preferred Qualifications
Experience in a retention or sales environment.
Telecommunications industry experience.
SPECTRUM ENTERPRISE CONNECTS YOU TO MORE
Embracing Diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
Learning Culture: Company support in obtaining technical certifications.
Dynamic Growth: Paid training and clearly defined paths to advance within the company.
Total Rewards: Comprehensive benefits that encourage a work-life balance. (https://jobs.spectrum.com/compensation-and-benefits)
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Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.The pay for this position has a salary range of$60,900.00 to $97,700.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q) Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)