HPM Technical Solution Capability ManagerIdentifies performance improvement opportunities for Philips customers, and architects/design solutions to address customers’ needs using technologies and services from Philips and potentially external partners. Develops the solution with other domain experts while matching the customer requirements and willingness to pay.Identifies new capabilities required to enable services, professional services and solutions for the North America market. Identifies, prioritizes and defines requirements for service, professional services and solution delivery enablement & capability development for the assigned business of scope. Change agents for global standards adoption and transformation programs.Your role:
Teaming with Program leaders, BPOs/BPEs, BG Leaders and Technical Services Leaders to drive capability development and deployment roadmaps & drive adoption of the capabilities
Understanding Technical Solution delivery, environments, and local challenges to identify requirements for service & solution delivery enablement for technical services portfolio
Collaborating with product & business/function teams to identify capability gaps and requirements required for successful market launch and enablement
Identification of areas of services, professional services, solution & service delivery improvement
Operationally advance Philips solutions while meeting the timelines and deliverables of the business
Drive continued adoption and success throughout the delivery organization
Active participant in CoPs, stimulating engagement and traffic among users, and answering questions
Act as the point of expertise as it pertains to released services/solutions and processes when support or escalations are needed.
Maintain technical skills and upgrade those skills to maintain role as subject matter expert for the North American field organization
Expand technical skills as necessary to continue to push the boundaries of the solution and develop services before they are needed by the market.
Ensure any updates to field processes or field training and templates are updated as services and solutions evolve
Creation and updating of customer facing documentation as well as creation of any standardization and updating of Philips technical processes which provides guidance to the North American field for repeatable and professional services.
You're the right fit if:
Bachelor’s degree within data science, business, finance, process improvement or engineering. Master’s degree preferred.
Minimum 7 years of experience in patient monitoring
Demonstrated influential leadership skills
Strong verbal & written communication, presentation skills
Program/Project Management experience
Change Management experience
Supply Chain Management Knowledge
Demonstrated analytical and innovation skills
Evidence of successful teamwork working with multiple stakeholders around the globe
Certification in Lean, Six Sigma, and/or Continuous Improvement preferred
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
Philips Transparency DetailsThe pay range for this position is $102,000 to $175,000, annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.Additional InformationUS work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.About PhilipsWe are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.Equal Employment and Opportunity Employer/Disabled/Veteran