Office Assistant 1 (NY HELPS) - 02637

NY HELP Yes Agency Health, Department of Title Office Assistant 1 (NY HELPS) - 02637 Occupational Category Clerical, Secretarial, Office Aide Salary Grade 06 Bargaining Unit ASU - Administrative Services Unit (CSEA) Salary Range From $35177 to $43521 Annually Employment Type Full-Time Appointment Type Contingent Permanent Jurisdictional Class Competitive Class Travel Percentage 0% Workweek Mon-Fri Hours Per Week 37.5 Workday From 9 AM To 5 PM Flextime allowed? No Mandatory overtime? No Compressed workweek allowed? No Telecommuting allowed? Yes County Albany Street Address Division of Legal Affairs, Criminal History Record Check 875 Central Avenue City Albany State NY Zip Code 12206 Minimum Qualifications Reassignment: Current NYS Department of Health employee with permanent or contingent permanent status as an Office Assistant 1, G-6.Transfer: Current NYS employee with one year of permanent or contingent permanent competitive service in a title eligible to transfer under Section 70.1 of the Civil Service Law.NY HELPS: There are no minimum education or experience requirements for this title.Preferred Qualifications: Ability to work well independently but maintain a team mentality. Able and willing to learn new skills in a short timeframe. Candidate should be willing to adapt to a fast paced, high-volume environment and able to switch tasks as needed to accommodate changing needs of the Unit. Candidate should be flexible and willing to be trained in various areas of operation of the Unit, to ensure maximum efficiency of the Unit. Given the volume, pace, and diversity of issues addressed daily, the ideal candidate will be detail oriented and possess consistent follow through. Excellent written communication skills are critical as the Office Assistant 1 position entails ongoing documentation of case files and email communication with legal staff daily. Must possess excellent phone skills and ability to calmly handle and manage calls from upset applicants, public, advocates, attorneys, nursing home providers. Proficient with using an electronic database system. Ability and willingness to use the translation service in order to adequately communicate with non- English-speaking callers. Duties Description The Criminal History Record Check (CHRC) Legal Unit on-site call center is high volume, receiving thousands of calls per month. Phone calls must be answered in a professional manner, voice mails returned. The data entry associated with each call is critical - each call must be documented in detail in the correct applicant’s electronic case file. Calls must not terminate into voice mail during the day. Call Center staff must forward messages promptly, as necessary and notify the appropriate staff of any matters requiring attention. The Office Assistant 1 will assist the call center with the aforementioned functions. Incoming mail and rehabilitation documents received electronically and via regular mail are to be scanned and put into the correct applicant’s file. This documentation is critical to the review process and must be promptly and accurately scanned into the files. Returned mail must be documented and an attempt made to ascertain updated addresses and re-mail the item. The above are data entry heavy tasks. All work done in a file must be documented in detail. Anything scanned into a file, returned mail, must all be detailed. Accurate and detailed data entry provides an essential record that everyone in the unit relies upon. A large volume of letters is mailed to applicants each week. It is required that any status letter which removes an applicant from work must be mailed with a copy of rap sheets enclosed. The letters must be mailed out to the applicants as expeditiously as possible. The Office Assistant 1 will assist with the timely mailings, prepare interview and hiring packages, notify building management of new staff and submit IT tickets for the CHRC specific databases required to perform job duties. From time to time the CHRC Legal Unit Policy and Procedure manual will need an addition or update. The Office Assistant 1 will be responsible for integrating these updates, after they have been provided, into the manual and making sure all copies are identical. Additional Comments Full-time, contingent permanent position. Transfer candidates may be asked for the first four digits of their social security number to verify eligibility.This position is part of the NYS HELPS program. No examination is required. We offer a work-life balance and a generous benefits package, worth 65% of salary, including: Holiday & Paid Time Off Public Service Loan Forgiveness (PSLF) Pension from New York State Employees’ Retirement System Shift & Geographic pay differentials Affordable Health Care options Family dental and vision benefits at no additional cost NYS Deferred Compensation plan Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds And many moreFor new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts. The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm Some positions may require additional credentials or a background check to verify your identity.Name Human Resource Management Group, TL/OA1/02637 Telephone 518-486-1812 Fax 518-473-3395 Email Address [email protected] Address Street Corning Tower, Empire State Plaza, Room 2217 City Albany State NY Zip Code 12237 Notes on Applying Please submit your resume and cover letter as one (1) document, preferably in PDF format, by email to [email protected], with Reference TL/OA1/02637 included in the subject line or by mail to Human Resources Management Group, TL/OA1/02637, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012, or by fax to (518) 473-3395. Failure to include the required information may result in your resume not being considered for this position.