Overview:
We’re looking for a detail-oriented and proactive Billing Operations Specialist to join our team full-time. In this role, you’ll oversee the accurate and timely processing of invoices, resolve billing issues, and ensure a seamless payment experience for our customers. You’ll work cross-functionally with internal teams and external clients, playing a key role in maintaining the integrity and efficiency of our billing operations.Responsibilities:Oversee the accurate and timely processing of invoices and billing statements for customers.Work closely with other departments (e.g., Sales, Finance, Customer Service) to address any billing issues or questions.Investigate and resolve payment disputes or chargebacks.Professionally contact clients to communicate payment issues and guide them through updating their payment details if required.Meet or exceed collection targets.Ensure proper application of billing rates, terms, and discounts.Review and reconcile discrepancies in customer accounts and billing records.Monitor and track payment schedules, ensuring that payments are received on time.Manage the preparation and submission of invoices to clients, ensuring that all relevant details (e.g., taxes, fees) are included.Implement and maintain billing systems and processes to improve efficiency.Collaborate with external vendors and customers to address any billing inquiries.Ensure compliance with internal policies and external regulations regarding billing and payments.Maintain accurate and up-to-date customer billing information in the system.Assist with audits related to billing records and payments.