KEY RESPONSIBILITIES AND DUTIES
Create an exceptional customer service experience by bringing your polished communications, patience and empathy to the customer.
Resolve in-depth technical P.C. software and hardware problems by utilizing logical problem-solving skills and referencing documented processes and procedures. (Microsoft Office, Win10 VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony etc.).
Provide trouble shooting assistance to clinicians, doctors, nurses and other caregivers and ensure their inquiries are resolved effectively.
Effectively use remote assistant tools, including knowledge base, to diagnose customer issues to resolved within target time limits
Take pride and responsibility to meet or exceed targeted performance metrics and objectives.
Change is consistent in our environment and your adaptability to these changes is critical to our success.
Your ability to learn effectively and apply multiple types of training platforms including classroom, on the job, web based, and job shadowing is essential to perform as expected.
Use your innovative analysis ability to contribute to ongoing process and procedure improvements to enhance the customer experience.
Appropriately document all required information into the ticketing system.
Proactively identify opportunities to improve the environment and culture.
Effectively escalate unresolved tickets to the appropriate team to ensure that the customer issue gets resolved.
MINIMUM REQUIREMENTS
High School diploma or G.E.D equivalent/and at least one-year experience supporting, troubleshooting and repairing PCs.
Working knowledge of PC operations which includes hardware, software, network settings, operating systems and MS Office applications is required
Excellent verbal and written communication skills.
Must be able to lift/transport moderately heavy objects, such as computers, and peripherals up to 50 lbs.
Flexibility to work off schedule when needed.
Must keep company, patient, and client information confidential.
PREFERRED REQUIREMENTS
CompTIA A+ certification preferred
Healthcare environment experience preferred
Knowledge of medical-based terms and phrases are a definite advantage.
PERSONAL ATTRIBUTES:
Integrity, honesty and personal responsibility
Values employees and can genuinely articulate their positive contributions
Values teamwork and understands the importance of collaboration
Strong listening and comprehension skills
Ability to work independently, proactively and creatively while exercising sound judgment in a fast-paced and results driven environment
Strong written and verbal communication skills
Analytical skills with high degree of accuracy
Ability to adhere to strict federal and business compliance and confidentiality rules
Pay Rate: $17.00 - $18.00 per hour.
For complete job descriptions please visit our website at www.BESTstaffJobs.com/job-seekers and click on “Click Here to View Open Jobs and Apply”.
It is the policy of BESTstaff, Inc. not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, developmental disability, sexual orientation, or national origin.
"Positively changing lives through Trust, Care and Commitment based staffing"