Data entry & phone customer service (Albuquerque)
East Mountain Surveying
compensation: Hourly, $15 to $20 depending on qualifications
employment type: full-time
experience level: entry level
job title: Data entry & phone customer service
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. You will engage with customers through various channels, ensuring their inquiries are addressed promptly and effectively. The ideal candidate will possess strong communication skills and a passion for helping others.
Duties
Provide outstanding customer support through phone, email, and chat interactions.
Conduct outbound calling to follow up on customer inquiries and provide necessary information.
Analyze customer feedback and data to enhance service delivery.
Perform data entry tasks to maintain accurate records of customer interactions.
Assist clients with service inquiries, troubleshooting issues, and resolving complaints.
Collaborate with team members to improve processes and enhance the overall customer experience.
Requirements
Proficient in office software applications and data entry tasks.
Excellent verbal and written communication skills; multilingual abilities are a plus.
Ability to analyze information effectively and provide solutions to customers.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
A positive attitude and a willingness to learn in a fast-paced environment.
If you are passionate about delivering exceptional customer service and thrive in a collaborative setting, we encourage you to apply for this exciting opportunity!
Shift:
Day shift 8-4:30
Work Location: In person