Diner near Airport is in need of an Assistant Manager.
Qualification Requirements:
High School diploma or GED required
Minimum 2 years of restaurant management experience
Must be 21 years or older in our casual dining restaurants
Valid driver’s license and car insurance.
Will need to obtain Certification through ABRH Management Training Program(s) is required after hire and Serve Safe Food and Serve Safe Alcohol Certification also a plus.
Must be able to meet the varying demands of restaurant operations, including working flexible hours and a variety of shifts.
Nature and Scope of Position
The Assistant General Manager is responsible for assisting the General Manager in supervising guest experiences and other key restaurant operation activities. The Assistant General Manager will uphold the company’s vision, values and culture.
Essential Duties
The Assistant General Manager works in accordance with the Company’s established policies and standards and in support of the General Manager. Primary duties include shift supervision focused on providing excellent guest service and giving direction to team members ensuring productivity, quality product, safety, and health department compliance. The position contributes to the success of the restaurant by reaching/exceeding sales targets and working towards company goals.
Team Members
Maintains a positive workplace environment by personally demonstrating the Vision, Values, and Culture of the organization for both the guests and team members. Provides guidance to others to ensure professional workplace interactions.
Provides training and coaching for team members while modeling appropriate dress code and company
standards.
Builds and maintains an efficient and productive front of house team through training, retention, coaching and development of both individuals and group learning opportunities. Develops certified trainers for each day part.
Provides positive management style with guest focus generating energy throughout shift to work as a team and encourage compliments and thank yous for jobs well done.
Demonstrates ability to contribute to multiple jobs within the restaurant and pro-actively step in as needed to ensure needs of the guests are met.
Communicates professionally and openly with all team members and other managers. Holds pre-shift meetings daily and monitors work environment to ensure team members are communicating respectfully at all times.
Prepares and presents information at all-team meetings as requested by the General Manager.
Attends weekly restaurant management meetings.
Audits time detail to ensure team members consistently receive breaks and works with General Manager on matching scheduling with needs of the business.
Monitors work environment for safety, security and cleanliness. Follows established company procedures and complies with applicable laws and health department requirements.
Prepares draft progressive discipline documentation to review with General Manager and holds conversations with team members and follows up to recognize improved performance.
Promotes referral bonus program, actively sources candidates, reviews candidates in applicant tracking system, conducts interviews and recommends candidates for hire to the General Manager.
Guest Experience and Product
Executes team approach each shift to enthusiastically welcome all guests ensuring quality of operations,
personalized customer attention and team member coaching.
Manages proper execution of all company standard operating procedures, food handling and recipes.
Focuses delivery of quality food and services through the assistance with purchasing and monitoring of food and non-food items.
Shares appropriate knowledge with team members to receive acceptable scores on external health department inspections and internal quality restaurant evaluation audits.
Receives acceptable scores on all health department and QRE (Quality Restaurant Evaluation) audits while adhering to company guidelines for financial responsibility.
Handles guest concerns quickly by investigating situation and providing appropriate solution.
Reviews GSI Scores and recommends plans to address any low scoring areas and works with team members to execute plans and meet goals.
Participates in local community events and represents the company in a professional manner.
Works with General Manager to evaluate local store marketing opportunities and also generates new ideas.
Restaurant Operations
Assists the General Manager in managing the profitable operations of the restaurant.
Drives and builds sales by providing training and coaching to deliver excellent service and increase guest count and loyalty.
Focuses on balanced business results through following the established budget, working with General Manager on food and non-food orders, active management of food costs, and ensuring labor hours are aligned with business needs.
Accepts food and other deliveries following direction provided by General Manager and ensuring food is handled correctly and maintained at appropriate temperatures.
Maintains the restaurant to the highest standards including cleanliness and sanitation both inside and outside.
Ensures standards for facility and equipment using preventative maintenance, energy conservation, repairs and security measures are met. Coordinate with General Manager to contact vendors for maintenance/repairs as needed.
Completes daily cash control activities following company policies including completion of bank deposits.
Completes opening and/or closing duties. Conducts daily checklist and uses appropriate planner on each shift.
Strives to improve restaurant industry knowledge and works with General Manager on personal development plan targeting learning and growth opportunities.