Customer Service Representative

Description We are in search of a Customer Service Representative to join our team in ALBUQUERQUE, New Mexico, in the Customer Services industry. This role offers a contract to hire employment opportunity, and the successful candidate will be responsible for delivering quality customer service, managing customer inquiries, and providing effective solutions. This position is Full time, M-F 8-5, starting pay is $16/hrCustomer Service Representative ("CSR") is responsible for providing quality customer service, dealing with a variety of customer inquiries, identifying problems and providing solutions while communicating clearly and effectively. The right candidate must be able to deliver a high level of service under pressure, and handle difficult situations with professionalism, according to the policies of the company. This position calls for a team player who can also work independently with minimal supervision., · Working efficiently in a fast -paced, high-volume environment · Answering a high volume of inquiries and meeting designated service level thresholds determined by the Company · Providing information about our products and services, while demonstrating our commitment to Customer Service · Maintaining a high level of confidentiality in regards to customer billing and credit card information · Diffusing difficult customer situations · Organizing and prioritizing workload · Interacting positively with co-workers · Providing excellent customer service that exceeds. customers' expectations · Multi-tasking quickly acquiring extensive product knowledge · Other duties as assigned by management · Good attendance is mandatory · Demonstrate excellent spelling and grammar skills. Apply today!Responsibilities: Provide high-quality customer service in a fast-paced, high-volume environment Respond to a high volume of customer inquiries and meet designated service level thresholds Provide information about our products and services while maintaining a high level of confidentiality in regards to customer billing and credit card information Handle difficult customer situations with professionalism and in accordance with company policies Organize and prioritize workload effectively and independently Interact positively with co-workers and demonstrate excellent spelling and grammar skills Demonstrate proficiency in the use of Microsoft Word, Microsoft Excel, and Microsoft Outlook Maintain a high level of service under pressure and quickly acquire extensive product knowledge Perform other duties as assigned by management.Requirements Proficiency in Microsoft Word, Excel, and Outlook is essential Must possess excellent typing skills Strong customer service skills are required A background in customer service is preferred Must have the ability to handle multiple tasks simultaneously Excellent communication and interpersonal skills are necessary Must be able to work in a team environment Should have problem-solving and conflict resolution skills Ability to work under pressure and manage stressful situations Must have a positive attitude and a customer-focused approach Should be capable of maintaining confidentiality and handling sensitive information Must demonstrate a high level of professionalism and integrity Ability to learn and adapt quickly to new software and technologies Must be comfortable working in a fast-paced environment Should be able to work flexible hours including weekends and holidays when required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .