Responsibilities:
Facilitates the timely and accurate response to customer requests with regards to Quality / GMP documents, samples, and communications as it relates to quality responsibilities, including the release of RMs, Components, Bulk & FGs.
Ensure accuracy and completeness of all quality documents forwarded to the customer.
Review and facilitate the forwarding of samples for customer's approval.
Participate in customer conference calls as their Quality liaison.
Assist, as needed, R&D, Customer Service (CSRs), Process Engrg, etc., to expedite customer requests.
Maintain tracker of open quality issues as they pertain to the customer & issue biweekly updates to EWL management.
Update/Upload data to the customer's quality system, via their portal.
Coordinate customer-related activities with the CSR as required to support product disposition.
Support AQL inspection and investigations of customer's components or products, and issue reports.
Participate in customer line trials & assist in setting F&A instructions.
Any additional duties of assignments as directed by the Supervisor or QA Manager.
Familiarity with US FDA 21CFR Part 210 & 211 and Cosmetic GMPs is required.
RequirementsQualification/Skills
Minimum of Associate or Bachelor degree (Life Sciences, Engineering, related profession)
2+ years industry or related experience in cosmetic, device, food, or pharma
Previous inspecting, auditing or manufacturing experience - a plus
Data analysis, specification development skills
Computer literate and effective communication skills.
Benefits
Medical, Dental, and Vision Insurance
Life Insurance paid 100% by the company
401K after 6 month