Senior Account Manager (New Jersey)

Description The Senior Account Manager is responsible for growing and retaining their assigned Dodge Construction Network (Dodge) clients by proactively problem solving and determining the path to value for each customer. The customers will primarily be small to medium businesses, including General Contractors, Subcontractors, and other verticals inside the commercial construction industry.This is a full-time position and reports directly to the Director, Regional Sales.Preferred Location This is a remote, home-office role and candidates located anywhere in New Jersey will be considered.Travel RequirementsA willingness to travel as needed for face-to-face meetings with accounts is required.Essential Functions Responsible for building and maintaining strong relationships with existing clients to include understanding clients' needs, providing support and ensuring customer satisfactionDevelop strategies to increase sales and revenue for existing clients including upselling additional products and services, negotiating contracts and identifying new opportunities within the account by developing and executing strategic account plans for key clients, outlining objectives, tactics, and timelines to maximize account growth and retentionDevelop relationships with existing clients that allow the Senior Account Manager to uncover potential customer dissatisfaction earlyOvercome objections by reinforcing the value of the products they have purchased from Dodge through customer analytics and ongoing value sellingServe as the primary point of contact for clients, addressing their inquiries, resolving issues and drive valueCollaborate with internal teams such as Marketing, Product and Customer Care to meet the clients' specific needsAct as a client advocate within the organization, ensuring that client feedback, concerns, and needs are communicated effectively to relevant departments for prompt resolution and product improvements. - wholly own the customer experienceProvide training and support to clients on using products or services effectively. This could include product demonstrations, training sessions and or assistance in creating and updating their profile or saved searchesAttain all KPIs designed to improve account retention, including contact rate, upsell, renewal and retention ratios Follow SOPs for all account interactions within standard CRM systems and other toolsEnsure that you take advantage of all job, product, and industry-related training opportunitiesOverall, play a critical role in driving sales growth, fostering strong client relationships, while ensuring customer satisfaction and retention of assigned accountsEducation RequirementBachelor's degree and/or combination of equivalent work experience Required Experience, Knowledge and Skills 5+ years of relevant sales experienceProficiency in desktop software programs (Word, Excel, PowerPoint) Ability to learn SaaS productsBasic construction industry knowledge or ability to learn construction industry knowledgeTechnical skillsSuperior personal integrity and ownership of outcomes Exceptional communication skills Relationship building and client-centric skills Ability to coach customers on best practices and uncover pain and solution Empathetic small business growth mindset to identify meaningful opportunities for customers benefit Proven ability to negotiate contract renewals, including pricing adjustments, service enhancements and contract terms while maintaining strong client relationships and maximizing revenue. Position Dodge as a thought leader in the construction industry by sharing insights, best practices, and success stories with clients through webinars, case studies, whitepapers, and other channelsSKILLS: Communication/Interpersonal, team building, growth mindset, conflict resolution, organization, effective writing and presentation, problem solving, decision making and time managementPreferred Experience, Knowledge and Skills Working in a SaaS based environment Previous CRM or order management experienceAbout Dodge Construction Network Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement. Dodge is the catalyst for modern construction.Salary DisclosureBase Salary range: $65,000-$75,000 Base + UNCAPPED COMMISSIONS! This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in thefuture require sponsorship for employment visa status.A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances. Reasonable AccommodationDodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please [email protected] Employment Opportunity StatementDodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, p regnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.#LI-Remote#LI-SB1We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran