About this roleSMA Client Onboarding AssociateTeam OverviewBlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wirehouses and wealth advisors to family offices to endowments and foundations.As a Client Onboarding Team, we deliver predictable and risk-controlled launch and change events by leveraging our knowledge of BlackRock’s operating environment and following a structured implementation approach. We pride ourselves on strong client interpersonal skills with a keen focus on the end client experience. We are business partners who play an active and transparent role in delivering an outstanding client experience on behalf of the firm.We work hard and move quickly as a well-coordinated, collaborative team whose exceptional people are focused on providing extraordinary client service. If you are looking for an opportunity to grow and contribute in a fun, industry-disruptive, fast-paced environment, SMA Solutions is the place for you.Key responsibilities
Onboarding of new SMA client accounts within BlackRock’s retail channels
Accurate & timely responses to all requests coming into the SMA New Accounts Onboarding team from internal partners & external clients.
In partnership with our sales and relationship teams, ensure that the onboarding team is exceeding client expectations by providing clarity around business requirements to launch a new portfolio or effect a desired change.
Build strong relationships across the organization by listening carefully to our internal stakeholders (Sales, Portfolio Managers) and work hard to deliver for the firm.
Manage time between day-to-day responsibilities and project involvement.
Liaise with senior management in weekly/monthly meetings.
Understand and interpret the differences in the various products.
Identify opportunities for process improvements and risk mitigation.
Qualifications
3-5 years industry experience
Strong client management skills, service philosophy, and risk mitigation mentality required
Experience in the investment management/asset management business
Experience directly or indirectly supporting Retail & Institutional clients
Knowledge of the different participants in the fund management business and their roles
Excellent organizational skills & attention to detail
Demonstrated ability to identify and implement process improvements
Ability to prioritize effectively and adhere to tight deadlines
Comfortable working with Excel & Access
Knowledge of BlackRock’s internal processes, products, and fund structures a plus
Our benefitsTo help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.Our hybrid work modelBlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.About BlackRockAt BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrockBlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.