American Girl NYC Asst Store Manager - Operations and Retail

The Team: The American Girl Retail team is integral in providing lifetime memories to American Girl fans and their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers. The Opportunity: The Assistant Store Manager (Operations and Retail) is located at the AG Retail NYC location and reports directly to the Store Director. This position is responsible for assisting the store director with daily operations, including providing leadership and direction to the departments and providing a high level of selling and customer service to American Girl guests. What Your Impact Will Be: Direct Store Operations:Oversee store operations ensuring inventory levels support business needs, store is efficiently staffed, labor planning supports budget, revenue goals, overall level of organization, and efficiency is always maintained.Driver consumer engagement and experiences to drive demand, conversion, and sales.Supports and direct retail selling team to drive revenue, create selling opportunities and upholding service levels.Supervise retail and operations scheduling to maximize service and payroll productivity.Communicate issues to Corporate Partners.Direct, partner, and guide all launches, and event set up.Deliver Annual Revenue Plans.  Creating strategy to control retail expense budgets and maximize payroll dollars.Enhance development of reporting systems.Plan and execute strategies to enhance business growth and improve inventory levels based on peak/ non-peak seasons.Exercise positive judgement when making decisions.  Partnering with direction for critical decisions.Responsible for all aspects of the building maintenance and housekeeping. Oversight of the third-party vendors to ensure work is completed in a timely manner and within budgets supporting a premium environment.Ability to pivot and lead/ manage unplanned projects/ assignments not limited to only Flagship Stores.In the absence of the Store Director oversee all store business needs.Total Team Development:Regular performance feedback to staff.Timely and accurate completion and delivery of performance appraisals.As needed reviews of individual performance plans.One-on-One Coaching.Budgeting hours for Core and build for peak seasons.Training program development to include any corporate sponsored programs.Succession Planning.Manage Business Partnerships:Consistent leadership and partnerships with retail leadership in other flagship locations, Store Director, HR, Marketing Manager, Café Manager, AP Manager, AG Store Managers, and corporate partners to support and grow the business.Provide consumer insights to brand, design/development, and marketing communications team.Partner with Human Resources on training and development, policy, and procedures.Partner with brand, marketing, purchasing, and inventory control for trends and opportunities, including visitors to American Girl.Partner with regional and corporate team to work through planning and execution of capital projects.Lead vendor support to AG standard.Provide support and ensure standards are intact with AP division.Customer Service/ Client Development:Floor presence and coaching staff.Ensure participation in MAGIC, Play Values, and leadership behaviors.Interaction with customers.Support the development of personal shoppers, operations, and sales associates.Support Guiding Truths and One Team.Asset Protection/ Safety:Provide direction, coaching, insight, and support to AP Manager, AP Team, and AP Regional regarding safety, security, and asset controls.Partner with AP Regional to support and develop strategy and implement use of AP Best Practices.Support the development of Safety Awareness strategy and OSHA follow through.Capital projects & Facilities/Maintenance:Work with Sr. Mgr. Global Retail to support all aspects of capital and facilities/maintenance needed