Handle Tenant Service requests and correspondence per company standards within a 24hour time period.
Coordinate sub-contractors and vendor access to apartments and building.
Take care of any emergency that may arise during and AFTER business hours.
Take care of all minor plumbing repairs including but not limited to:(faucets, stems, seats, tailpiece, straps, toilet valves, flappers, etc.). Keep all toilet bowls, sink and tubs in working condition. Monitor heating systems and keep in working order.
Take care of all minor electrical repairs including but not limited to:(repairing or replacing switches, outlets, fixtures, smoke detectors, and carbon monoxide detectors).
Maintain smoke alarm systems (replace smoke detectors or heads and batteries). Perform quarterly inspections and battery replacements of smoke and CO detectors is mandatory
Maintain all lights, emergency exit signs, and emergency lighting in common areas in working condition.
Assist porter in cleaning of hallways, stairwells and the exterior perimeter of building.
Assist porter with management of garbage and recycling items daily.
Perform visual checks of building daily.
Qualifications:
· Knowledge Appliances and P-tech HVAC systems a plus.
· Knowledge of Microsoft Office as well as property management software such as Yardi.
· Easily adapt to any situation that may arise and are able to focus on multiple deadlines.
· Demonstrate empathy and tact dealing with resident concerns and provide top notch customer service.
· Multitasker who can juggle big and small tasks alike.
· Strong and professional communication skills