Arbelsoft Inc. is a leading provider of POS (Point of Sale) software solutions for the dry cleaning, laundry, tailoring, and shoe repair industries. We specialize in developing and maintaining intuitive, scalable POS systems used by small and medium-sized businesses throughout the U.S.
Arbelsoft has since its formation in 2002 grown consistently year over year. Arbelsoft is searching for not just employees but individuals looking to grow with the company, as our customer base gets larger and larger domestically and internationally. A candidate who enjoys working in a fast paced, environment surrounding by those with similar goals and ideas for the future, both professionally and personally. Due to the growth of our business and sale we are looking for the right individual to fill the PC Technician position. If you feel as though you fit the criteria set forth please respond by sending an email, to schedule an appointment.
Responsibilities
- Provide first-line technical support to customers via phone, email, and remote access
- Troubleshoot and resolve software/hardware issues related to POS systems
- Assist with system setup, configuration, and remote updates
- Train clients on how to use the POS software effectively
- Log support requests and maintain accurate documentation
- Work with the development team to report software bugs and suggest improvements
Qualifications and Skills
- Strong work ethics
- Consistently delivering positive results.
- Ability to instill confidence by example as well by guidance.
- Maintain a stable and professional demeanor while under pressure or negative feedback.
- Ability to explain technical and/or process oriented information in layman terms to non-technical customers verbally and in written form.
- Excellent time management skills and the ability to prioritize.- Professional in troubleshooting (Primarily PCs and Printers)- Intermediate knowledge of Windows 11 operating system.
- Excellent English communication skills.