Job Title: Field Technician
Job Summary:
We are seeking a skilled and reliable Field Technician to join our team. This role is responsible for the installation, maintenance, and repair of equipment and systems at client locations. The ideal candidate will have strong technical abilities, excellent problem-solving skills, and a commitment to delivering top-notch customer service. Travel to various job sites is required.
Key Responsibilities:
Installation: Install and configure equipment and systems at customer sites according to specifications and safety standards.
Maintenance: Conduct routine maintenance to ensure optimal performance and prevent equipment failure.
Repair: Diagnose and repair equipment issues efficiently, using appropriate tools and diagnostic equipment.
Customer Service: Communicate with clients to understand their needs, provide updates, and ensure satisfaction.
Documentation: Accurately document work performed, including service reports, maintenance logs, and parts usage.
Safety Compliance: Follow all safety protocols and regulations to maintain a safe work environment.
Training: Educate clients on proper equipment usage, maintenance practices, and troubleshooting tips.
Qualifications:
Education: High school diploma or equivalent required. Technical certification or associate degree in a relevant field preferred.
Experience: Prior experience in a field service or technical support role is highly desirable.
Skills:
Excellent troubleshooting and problem-solving abilities
Proficient in using hand tools, diagnostic devices, and software
Strong communication and interpersonal skills
Self-motivated with the ability to work independently and manage time effectively
Physical Requirements:
Ability to lift and transport heavy equipment
Comfortable working in various environments, including indoor/outdoor settings and tight spaces
Able to stand, crouch, and move for extended periods
Work Environment:
This is a field-based role that requires regular travel to client sites. Work may take place in diverse settings and weather conditions. Flexibility in schedule, including occasional evenings or weekends, may be required based on client needs.
Valid driver’s license and clean driving record required.