Office Furniture Distribution Center looking for dedicated Customer Service Representative (CSR) to handle all customer service aspects for a group of accounts. processing orders from email, fax or phone into computer program with accuracy, timely responses about inventory, freight questions and acting as primary contact for customer concerns. Candidate will also be responsible for admin duties such as helping with daily billing (there is a unique process that you will be trained in), however it is important that you are detail-oriented and thorough. General administrative duties as needed such as filing, collating mailing etc.
-Problem solving skills to help with questions and problems.
-Excellent communication skills (written and oral)
-Time management skills with the ability to multi task in a fast paced environment.
Responsibilities & Duties
-Process sales orders received by email or fax with accuracy and efficiency through company computer program
-Use problem solving skills to help customers with complaints, questions, & problems
-Compile, sort and verify accuracy of data to be entered- retain knowledge on office furniture product we represent
-Interpret documents such as bills of lading to inform customer of shipping dates, anticipated delays and any additional -information needed by customer using e-mail and/or telephone
-Communicate with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments
-Investigate overdue and damaged shipments or shortages in shipments
-Perform general administrative duties as needed such as filing, collating mailing, etc. as needed
Qualifications
-Prior experience in customer service/book keeping related roles, at least 2 years’ experience in an office environment processing orders.
-Knowledge of Microsoft Excel, Powerpoint, Word and Outlook
-Exceptional customer service & communication skills
-Professional phone etiquette
-Ability to pay close attention to details
-A positive, friendly, upbeat and personable demeanor
-Ability to learn quickly, multitask, prioritize and work under pressure in a small team setting
-Effective written and verbal communication skills in order to follow up on pending issues and to effectively solve -problems
-Understanding of basic warehouse workflows is a plus
Moonachie, NJ 07074: Reliably commute or planning to relocate before starting work (Required)
Education:
High school or equivalent (Required)
Work Location: One location