Join an aggressively growing home health care company headquartered in Central and Northern New Jersey, where innovation, compassion, and excellence are at the heart of our mission. As a growing leader in the industry, we provide essential care to patients and their caregivers, enhancing their quality of life and well-being.
Position Overview:
We are seeking a dynamic and motivated Patient Coordinator to play a pivotal role in our back office operations. The ideal candidate thrives in a fast-paced environment and is a true team player, collaborating seamlessly with office staff, patients, and caregivers. Your primary focus will be on managing patient coordination and ensuring exceptional service delivery.
Responsibilities:
Multitasking Maven: Handle a high volume of incoming calls and inquiries while effectively managing multiple priorities and tasks with exceptional attention to detail.
Empathetic Connector: Display genuine empathy and understanding towards patients and caregivers, ensuring their needs are met and fostering strong, lasting relationships.
Positive Attitude Ambassador: Embody a "Can Do" attitude, approaching challenges with enthusiasm and resourcefulness. Maintain a positive demeanor even during peak workloads.
Proactive Problem Solver: Anticipate potential issues, take initiative to address concerns, and implement solutions to ensure seamless operations and patient satisfaction.
Retention Champion: Work diligently to retain and build patient relationships, demonstrating a commitment to their well-being and continuously seeking ways to enhance their experience.
Accountability Expert: Take ownership of your responsibilities and actions, consistently meeting performance expectations and striving for excellence in all tasks.
Rapid Learner: Quickly grasp new information, processes, and technologies, adapting to evolving demands and contributing to ongoing process improvements.
Deadline Dynamo: Thrive under pressure by consistently meeting deadlines and effectively managing time-sensitive tasks.
Collaborative Force: Collaborate closely with cross-functional teams, contributing to a positive and supportive work environment that promotes growth and shared success.
Availability Advocate: Be flexible and available, willing to stay late or be on call when necessary, ensuring operational efficiency during critical periods.
Growth Enthusiast: Embrace and champion the company's growth initiatives, seizing opportunities for personal and professional development as the company expands.
Qualifications:
High school diploma or equivalent; some college education preferred.
Previous experience in home care administration experience a MUST.
Exceptional communication skills, both written and verbal.
Proficiency in multitasking and managing high call volumes.
Strong problem-solving skills and proactive mindset.
Empathetic and patient-centered approach to interactions.
Detail-oriented with excellent organizational skills.
Ability to work independently and collaboratively within a team.
Proficiency with office software and technology tools.
Willingness to adapt and learn in a rapidly changing environment.
Positive attitude and ability to maintain composure under pressure.
based Branchburg NJ office will relocate in the next few months to Hackensack NJ area
Bilingual a PLUS
Why Join Us:
Be part of a rapidly growing and innovative home health care company.
Contribute to enhancing the lives of patients and caregivers.
Opportunity for personal and professional growth as the company expands.
Collaborative and positive work environment.
Competitive compensation package and benefits.
Job Type: Full-time
Benefits:
Paid time off
Schedule:
Monday to Friday
Weekends as needed
People with a criminal record are encouraged to apply
Experience:
Home Health Care: 2 years (Required)