We are a fire protection company with an office in Toms River NJ. This is a full-time position. Monday - Friday, 9am-5pm at our office. No remote, sorry. $20 per hour.
#1 Main requirement - you MUST know how to use a computer, software applications and be comfortable speaking to customers on the phone.
The Customer Service & Scheduling Coordinator plays a vital role in ensuring smooth daily operations by managing customer interactions, scheduling appointments, and facilitating communication between customers, technicians, and inspectors. This position requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently.
Responsibilities:
Phone Management: Answer incoming calls promptly and professionally, addressing customer inquiries and directing calls as needed.
Scheduling: Schedule customer appointments for technicians, optimizing schedules for efficiency and customer satisfaction. This includes confirming appointment details and entering information into the scheduling system. You must know how to use a computer and must be proficient in using programs such as Microsoft Word.
Payment Processing: Collect credit card information from customers prior to inspections. Maintain confidentiality and security of financial information.
Report Distribution: Send emails to inspectors containing all completed reports, clearly identifying reports with deficiencies and those without.
Deficiency Follow-Up: Contact customers with deficiencies only after payment has been received to discuss the report and schedule necessary repairs. Maintain a positive and helpful tone.
Appointment Confirmation: Confirm customer appointments the day before via phone call and/or text message, as email communication is less reliable.