Training and Systems Coordinator (12-Month Maternity Leave Cover)

We are looking for a proactive and detail-oriented Training and Systems Coordinator to join the team on a 12-month fixed-term contract to cover maternity leave. This role plays a key part in onboarding new starters, maintaining training content, facilitating business-wide training initiatives, and coordinating system-related communications.You will work closely with managers, technology teams, and wider business units to ensure that staff are well-supported, training content is up-to-date, and communications are timely and clear.If you’re early in your career (1-2 years of experience) and eager to broaden your experience in the training and systems space, this is the role for you!Key Responsibilities:New Starter TrainingPartner with hiring managers to create tailored training schedules.Organise, schedule and run training sessions.Facilitate full system and process onboarding.Training Content ManagementMaintain and update user guides (UGs) and product walkthroughs to reflect current processes.Create new guides for undocumented workflows.Audit and revise outdated documentation to ensure accuracy and usability.Monthly System Refresher Training programs Plan, schedule, and coordinate monthly business-wide refresher sessions on systems and processes.Develop engaging slides and training materials.Design follow-up surveys and emails to gather feedback and reinforce learning.Create posts to summarise and share insights from each session.Assist in facilitating the sessions as needed.Maintenance and Incident CommunicationsDraft and update communications for all system maintenance and incidents.Ensure timely, consistent, and clear messaging is shared with impacted users.Training Program ExpansionExpand the training registry to include non-core systems and tools.Develop and maintain resources that support broader business training needs, this may be in the form of user guides, online learning modules, frequently asked questions or pre-recorded sessions.