Senior Support Engineer

Your Opportunity We’re looking for a Senior Support Engineer to join our Payments domain.In this role, you’ll leverage your technical skills to develop, maintain, and support innovative solutions that solve real-world challenges in the payments industry. From designing and building scalable systems to ensuring seamless integration with key technologies, your work will directly impact millions of users. You’ll also make an impact by: Leading the operational lifecycle, including complex incident, change, and problem management. Leading efforts in mentoring engineers and ensuring high-quality operational delivery.Proactively monitoring and optimising system performance, swiftly responding to incidents, leading root cause analyses, and implementing long-term solutions to prevent recurrence. Continuously striving to minimise service disruption and maximise uptime.Providing 24 x 7 rostered on-call support where required by management.Delivering advanced expertise and strategic input into operational design, process optimisation, and best practices. Driving efforts to enhance operational scalability, long-term stability, and overall efficiency.Ensuring appropriate user access and service requests are actioned to agreed standards, while identifying opportunities to streamline processes and improve service levels.Maintaining and improving operational documentation, including configuration details, processes, and best practices. Promoting a culture of continuous improvement and knowledge sharing within the team.Contributing to the organisation’s mission of delivering resilient, high-performing technology services to its customers, while actively embracing the DevOps philosophy of continuous improvement, agility, and innovation.