Senior Process Analyst

Drive business process improvements across insurance claims handling and insurance administration processes.Develop business analysis, business requirements to identify process gaps. Business process mapping experience is essential. Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.We support nearly two million members, with around $86 billion of funds under management and are recognised as a responsible investment leader. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.Everything we do at Rest is underpinned by our values and behaviours and want our people to thrive and love the work they do.You will join our Business Architecture, Process and Continuous Improvement (BAPCI) team. The team’s vision is to shape Rest’s success through organisational agility and operational efficiency with a focus on improving process maturity and delivering targeted improvement initiatives.The Senior Process Analyst (Business Analyst) – Insurance Claims position is to support the delivery of targeted improvement of business process initiatives within our Insurance and Claims area.Key Accountabilities/ResponsibilitiesInfluence the day-to-day performance of Claims Handling and Insurance Administration at MUFG/TAL/AIA on behalf of Rest as Trustee.Contribute to the development and monitoring of key claims and Insurance Administration service performance indicators.Identify and lead and drive claims and insurance administration improvement initiatives and activities with internal and external stakeholders.Develop relationships with key stakeholders internally with Rest and with our partners to ensure a strong working relationship that facilitates better understanding of issues and opportunities. Using this understanding to ideate and improve services.Analyse and keep up to date knowledge of insurance servicing trends to ensure Rest’s service operation is best practice.Deliver targeted process improvement initiatives in line with our Business Process Management capabilities and practices in support of improving process maturity.