Club Millesime Guest Service Team Leader

To ensure the highest level of customer service is offered and maintained at all times for all guests (internal and external).Utilise guest service skills to lead by example and provide efficient service for guest check in and departure; maintain accurate guest accounts and provide accurate, helpful information and constantly striving to provide total guest satisfaction.Maintain strict security procedures to ensure efficient cash handling and control of confidential guest data to ensure guest and ambassador safety.Drive all Club Millesime ambassadors meet and exceed daily, monthly and yearly targets and provide support for the team through training and coaching.Liaise with other departments to ensure service times are adhered to.Ensure all Food and Beverage Front and Back of house areas are maintained in relation to: cleanliness, sanitation and hygiene; maintenance and pest control; operating equipment and inventory and fire precautions and safety.Assist and represent the Club Manager when he/she is unavailable by being the face of Club Millesime and resolving guest complaints effectively and in a timely manner.Provide for guests an experience and environment they feel meets their expectations by quickly and efficiently auctioning requests.Ensure revenue for the shift is accounted for with cash/charge summary being completed to balance daily activities.Set up systems to protect and maintain control of outlet service equipment, correctly recording breakages and carry our regular stock takes.Ensure ambassadors are competent in all service procedures and they are able to maximise sales to guests, including the use of up-selling techniques.Ensure guest billing is completed accurately following hotel standard operating procedures and that correct charges are posted.Maintain product knowledge of all menu and wine lists in order to advise and make recommendations to guests.