About Lodging with JGroup Hospitality:
A fun, creative, energetic and dynamic working environment
A respectful and supportive culture that allows you to be your best self and attain personal growth
Hotel General Manager
Description:
JGroup Hospitality is looking for a talented General Manager to join our team at our 3 lodging properties. The General Manager is responsible for all aspects of operations at Hotel Thaxter, Sailmaker’s House and the Water Street Inn, day-to-day staff management and guest satisfaction. He / She should be an ambassador for the inn/hotel brands, provide leadership and strategic planning to all departments in support of our service culture, maximize operations and guest satisfaction and work closely with the hotel owners.
As the General Manager you are responsible for ensuring guests and potential guests receive the utmost in hospitality from the time that guests book a room until the end of their stay. In concert with providing the utmost in hospitality, your responsibility is to ensure that: the guest rooms, common areas and grounds are clean; furnishings, small appliances, HVAC and plumbing are in working order. You will also play a role in managing listings, room pricing and relationships with OTAs. We expect integrity, attention to detail, and an outgoing personality. Please see below for key functions to help you along the way.
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management & leadership skills and extensive hands-on experience. Available to work when needed, including nights, weekends and holidays. Work week is based on a minimum of 50 hours.
A degree in hotel management or a related field with experience in opening and managing a hotel or similar property preferred. Excellent computer skills required. Previous customer service and general computer experience required. Property Management Software experience preferred.
KEY ATTRIBUTES:
A creative bent for creating memories for our guests
Upbeat, lively personality
Well spoken, friendly towards guests, creates a memorable experience to drive repeat visits
Ability to problem solve, quickly and often autonomously
Oversee and manage housekeeping, front desk staff, leading by example
Provide concierge services to guests regarding information and tickets/reservations for restaurants, entertainment, tours and events, etc in the Seacoast
Fiscally responsible and aware, capitalizes on peak months
Relays pertinent information to night manager and housekeeping as needed and receives/responds to non urgent requests/needs that may have arisen overnight
GM DUTIES AND RESPONSIBILITIES:
Manager/Leader
Provides effective leadership to hotel team members.
An expectation of at least 50 hours a week on the job
Coaches, teaches and motivates team members to maintain high-quality guest service and safety.
Operations
Participates in the preparation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Holds regular meetings with ownership.
Manages on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
Ensures all decisions are made in the best interest of the hotel and ownership.
Delivers hotel budget goals and set other short and long-term strategic goals for each property.
Maximizes room yield and hotel / resort revenue through innovative sales practices and yield management programs.
Procures supplies and equipment, and contracting with third-party vendors for supplies and equipment maintenance
Provides valet and car parking services
Marketing
Online Reservation Management
OTA listing management & monthly reconciliation
Email and phone correspondence when required
Assist owner with social media and marketing
Create room packages
Develops relationships with area wedding and event planners and entertainment venues
Customer Service
Accountable for responsibilities of department heads and take ownership of all guest complaints.
Provides over the phone/email concierge services providing information about entertainment, activity and restaurant recommendations
Greets guests upon arrival
Provides tours to guests as desired to explain details of the house and surrounding area
Books/organizes property buyouts and contracts
Errands as needed
Housekeeping
Work with housekeeping staff to do the following:
Ensures each property and rooms are tended to before guest arrival
Coordinates room status updates with the housekeeping department including: check-outs, late check-outs, early check-ins, and special requests
Investigates complaints regarding room cleanliness, furnishings, or fixtures and equipment, and takes corrective action
Maintains the cleanliness and neatness of the INN common areas
Knows all safety and emergency procedures including accident prevention policies
Ensures entryways and sidewalks are clear of ice and snow at all times
Key Competencies:
Coaching and Developing Others
Demonstrates Ethics & Integrity
Ability to work independently and as part of a team
Communicates Effectively
Has high level Time Management, Problem Solving and Decision Making skills
Physical Requirements
Requires good written and verbal communication skills
Must possess basic computational ability
Working knowledge of applicable sanitation standards
Climb stairs, bend, stoop, squat and stretch to fulfill cleaning tasks
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees
Frequently lifts/carries up to 35 lbs and must be able to lift such weight on a regular and continuing basis
Other Working Conditions
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of each property. A varying schedule to include evenings, holidays and extended hours may be expected, as business needs dictate.
Varied weather conditions are expected
Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
All employees must maintain a neat, clean and well-groomed appearance
Drivers' License in good standing