IT Operations Manager

The Bank is seeking a qualified individual to join its team its IT Team as Operations Manager.  The Operations Manager serves as the team leader and IT’s primary point of contact for the bank’s suite of enterprise business applications with overall responsibility for those applications and their availability, daily production support, end-of-day processing, and support of the end-users.  Additionally, the role will also have responsibility for IT Asset Management and ServiceNow which is our IT Operations platform.  This challenging role requires a combination of strong management skills, banking application knowledge, strong analytic and problem solving skills, technical acumen, project management experience, and excellent communication skills.  This is a key and highly visible role with interaction across all levels and areas of the company. Primary Responsibilities:Develop and maintain a solid knowledge of the broad suite of business applications, surrounding business functions, technical architecture, and application interfaces.Manage a team of Application Managers who have direct responsibility for a set of production applications and who alsoManage vendor relationshipsStay aware of vendor product strategy, coming features, risks, issuesProvide 2nd line support to end-usersOversee application upgrades and patchesManage the Production Support Team that has responsibility for the bank’s end-of-day processes and technical supportServiceNow technical team with overall responsibility for the platformOversee the IT Asset Management function and ensure a sound design and build-out of the needed capabilitiesActive participation in IT Incidence and Change Management processProduction process automation.  Develop an understanding of in-house process automation tools and identify opportunities to gain efficiencies through automation in IT and in the business unitsProvide guidance to the technical staffProvide subject matter expertise to strategic projectsAssist strategic project teams with the creation of use cases and integration testing (pre-UAT)Participate in technical design sessions & Architecture Review Board sessionsProactively monitor for system issues and adherence to configurations standards.  Lead issue resolution including reconciliation activities and data analysis and provide guidance to technical staff and business personnelPrepare the IT Annual Budget (BAU) in coordination with IT Senior Management & the IT Finance team#LI-hybrid