Job Description:
We are currently seeking Call Center Agents to join our dynamic team in New York. As a Call Center Agent, you will be the first point of contact for customers, assisting with inquiries, resolving concerns, and providing outstanding service. This role requires strong communication skills, patience, and a customer-first mindset.Responsibilities:Handle inbound and outbound calls in a professional and courteous mannerRespond to customer inquiries regarding services, products, or issuesMaintain detailed records of customer interactions in our databaseFollow call center scripts and guidelines to ensure consistent serviceResolve customer complaints and escalate issues when necessaryMeet individual and team performance goalsCollaborate with supervisors and team members to improve processes